Job Description:
As the Resource Augmentation Lead at SITS, you will act as the single point of coordination between our internal teams and our augmented partners. Your mission is to manage the end-to-end resource lifecycle from intake to offboarding, ensuring that our delivery teams have the right talent at the right time without friction.
This role sits at the intersection of operations, HR, and delivery. You will not just be tracking spreadsheets; you will be optimizing utilization, protecting our SLAs, and ensuring strict adherence to security and regulatory standards. You will serve as the bridge that translates business demand into technical reality, maintaining the governance rhythm that keeps our projects moving.
This role demands high integrity, exceptional organizational skills, and the ability to negotiate effectively with senior stakeholders.
Responsibilities:
- Act as primary day-to-day contact between SITS and augmented companies and internal stakeholders.
- Maintain and run governance forums: weekly operational calls, monthly steering, and scalability forums.
- Capture minutes, actions, owners, and follow up to closure.
- Receive augmentation requests (req-to-fill) and translate business requirements into technical/soft-skill profiles.
- Source, coordinate interviews, manage offer/acceptance, and oversee onboarding with client access provisioning and NDAs with HRD.
- Track resource status: bench, assigned, notice period, availability, replacements.
- Work with project managers to allocate staff based on skills and demand; maintain resource matrix and RACI (responsibility assignment matrix).
- Monitor utilization and workload distribution; recommend reassignments or additional hiring.
- Monitor KPIs: utilization, billable % / bench %, attrition, time-to-fill, SLA adherence.
- Run periodic performance reviews with augmented staff and ensure a client feedback loop.
- Manage corrective actions and replacements when performance issues occur.
- Ensure staff meet clients’ security requirements (background checks, certifications).
- Oversee completion of compliance, access forms, NDAs, confidentiality, and training (e.g., security awareness).
- Maintain up-to-date documentation: resource inventory, skill matrices, onboarding checklists, and access logs.
- Provide weekly dashboards to SITS leadership and client stakeholders with clear status, risks, and actions.
- Communicate changes, delays, and escalations proactively and coordinate mitigation.
- Own continuous improvement of the resource augmentation process using best practices (ITIL, Agile staffing, vendor management).
- Maintain and improve tooling (e.g., Jira, HR/Payroll integrations).
Preferred Qualifications:
Essential
- 2–4 years in IT delivery/resource/vendor management in Sri Lanka (experience with banking clients strongly preferred).
- Strong stakeholder management and communication skills; proven experience liaising with senior client stakeholders.
- Solid understanding of IT delivery models (project vs BAU), resource allocation and capacity planning.
- Familiarity with recruitment/contracting processes and basic employment law in Sri Lanka.
- Experience with collaboration and tracking tools: Jira, MS Teams, Excel/Power BI, ATS (Application Tracking System) and basic SQL for reporting (preferred).
- Strong documentation skills and comfort producing dashboards and governance packs.
Desirable
- Experience with banking/financial services, knowledge of banking operations, channel technologies (core banking, internet/mobile banking), or infrastructure operations.
- Certifications: ITIL Foundation, PMP or Prince2, or vendor/contract management training.
- Understanding of data protection and information security requirements relevant to banks (or willingness to engage with legal/compliance teams to ensure conformity).