Job Description:
Be responsible for establishing, leading, and continuously improving the project management practice across all business pillars, and managing internal and external stakeholders.
Head of Project Management Practice ensures the consistent, predictable, and high-quality delivery of all projects and programs, driving standardization, efficiency, and client satisfaction. The incumbent will lead the PMO / Project Management Practice, develop talent, embed methodologies, oversee portfolio governance, and ensure delivery excellence that supports SITS’s business objectives and profitability targets.
Responsibilities:
- Define and execute the Project Management Practice strategy aligned with the organization's vision and service delivery model.
- Standardize project governance, frameworks, and best practices across Managed Services, Enterprise Solutions, and Software Solutions.
- Drive project portfolio alignment with strategic business goals and client outcomes
- Build a scalable PMO / practice organization supporting delivery across all verticals and geographies.
- Oversee the delivery performance of all enterprise projects, ensuring consistency in execution, reporting, and risk control.
- Provide consolidated visibility of all projects (pipeline, active, closed) across service lines through dashboards and KPIs.
- Implement stage-gate reviews, escalation mechanisms, and delivery assurance audits.
- Intervene in at-risk (“red”) projects and lead recovery planning when required.
- Define, maintain, and enforce the Project Management Framework (PMF) — including templates, tools, policies, and metrics.
- Integrate Agile, Waterfall, and Hybrid delivery methods suitable for each line of business.
- Establish enterprise-level PMO governance for quality, compliance, and performance management.
- Ensure alignment with ITIL (for Managed Services), PMI/PMBOK (for Enterprise), and Agile/DevOps (for Software Solutions).
- Develop competency models for project managers, program managers, and PMO leads.
- Lead certification programs (PMP, PRINCE2, Agile, ITIL) and mentorship initiatives, and develop a project management mindset among the internal stakeholders.
- Drive continuous improvement through training, lessons learned, and maturity assessments.
- Champion a culture of accountability, ownership, and performance excellence.
- Oversee project financial governance — planning, forecasting, cost control, and profitability analysis.
- Optimize resource allocation across business lines to reduce bench cost and improve utilization.
- Ensure financial transparency and predictability in delivery cost vs. revenue contribution.
- Track benefit realization and return on investment (ROI) from major projects and programs.
- Act as a senior escalation point for internal and external project delivery issues.
- Engage with C-level leadership, business sponsors, and key clients to align priorities and expectations.
- Support sales and pre-sales in solution estimation, proposal review, and project scoping for enterprise clients.
- Build trusted advisor relationships with clients through transparent communication and delivery excellence, and be the key driver for steering committee meetings.
- Lead selection and adoption of portfolio management and project tracking tools (e.g., Jira, MS Project, ServiceNow, Clarity, Smartsheet, or any other project management tools).
- Implement enterprise dashboards and analytics to track KPIs, risks, and financial metrics.
- Promote automation, AI-assisted estimation, and predictive project analytics across practices.
- Establish risk management frameworks to proactively identify, track, and mitigate project risks.
- Ensure compliance with client contracts, SLAs, and regulatory standards.
- Lead internal audits and delivery quality reviews to maintain high standards.
- Drive adherence to security, data protection, and compliance obligations across engagements.
- Benchmark organization delivery maturity against industry standards and continuously evolve.
- Promote innovation in methodology, tools, and customer engagement.
- Embed lessons learned and best practices into repeatable playbooks.
- Foster cross-practice collaboration to enable solution reuse and standardization
Preferred Qualifications:
- Bachelor’s degree in Engineering, Computer Science, or Business; MBA or Master’s preferred.
- 7+years of experience in project/program/portfolio management, including at least 3 years in a leadership role.
- Experience managing large-scale programs across Managed Services, Enterprise Solutions, and Software Development.
- Demonstrated success in building PMO practices and improving delivery maturity.
- Strong stakeholder management and communication skills with executive-level presence.
- Deep understanding of IT delivery frameworks — PMBOK, Agile, ITIL, DevOps.
- Relevant certifications: PMP, PgMP, PRINCE2, Agile (Scrum/SAFe), ITIL, or MSP preferred.
- Excellent leadership, analytical, negotiation, and risk management abilities.