Job Description:
We are seeking a dynamic and results-oriented Business Development & Client Account Manager to drive new business acquisition while strengthening long-term relationships with existing customers. This role combines strategic business development with account management, enabling you to identify opportunities, develop winning solutions, and maximize customer value across our enterprise technology portfolio.
You will be responsible for managing the complete sales lifecycle from prospecting and solution positioning to commercial negotiations, project handover, and ongoing account growth while consistently achieving revenue and profitability targets.
Responsibilities:
- Identify, qualify, and secure new business opportunities across Enterprise Solutions, Software Solutions, Managed Services, and Professional Services.
- Develop and execute strategic account plans to drive new customer acquisition, account expansion, cross-selling, and upselling.
- Build trusted relationships with C-level executives, business leaders, and key stakeholders, serving as the primary point of contact for assigned accounts.
- Manage the complete sales lifecycle, including opportunity qualification, solution positioning, proposal preparation, commercial negotiations, contract closure, and customer transition to delivery.
- Prepare compelling technical and commercial proposals in collaboration with Pre-sales and Solution Architects to maximize win rates.
- Achieve assigned revenue, gross profit, and customer retention targets while maintaining a healthy and predictable sales pipeline.
- Conduct market research, competitor analysis, and customer engagement activities to identify emerging opportunities and industry trends.
- Work closely with Delivery, Technical, Finance, and Vendor teams to ensure successful project execution and exceptional customer experience.
- Monitor customer satisfaction, proactively resolve issues, and identify opportunities for contract renewals and recurring revenue growth.
- Maintain accurate CRM records, sales forecasts, pipeline reports, and account plans while adhering to company sales governance and commercial approval processes.
Preferred Qualifications:
- Bachelor's Degree in Business Management, Information Technology, Engineering, Marketing, or a related discipline.
- Minimum 5 years of experience in Business Development, Enterprise Sales, or Client Account Management within the ICT, Systems Integration, Cloud, Cybersecurity, or Software industry.
- Proven track record in acquiring new customers and growing strategic enterprise accounts.
- Experience managing complex B2B sales cycles involving multiple stakeholders and executive decision-makers.
- Strong understanding of enterprise IT infrastructure, cloud platforms, cybersecurity, software solutions, managed services, and digital transformation.
- Excellent communication, presentation, negotiation, and relationship management skills.
- Ability to develop account strategies, prepare business proposals, and close high-value opportunities.
- Experience using CRM platforms and Microsoft Office applications.
- Experience serving customers in Banking & Financial Services, Healthcare, Manufacturing, Government, or Telecommunications will be an added advantage