Job Description:
We’re looking for a strong operator to lead and refine our end-to-end service delivery at Sampath IT. This role holds responsibility for ensuring our operations run smoothly, meet defined SLAs and KPIs, and consistently deliver on customer expectations. You’ll guide day-to-day execution while driving long-term improvements, governance, and operational discipline across the organization.
Responsibilities:
Key Responsibilities
- Achieve and exceed quarterly sales and revenue targets.
- Manage and grow assigned customer accounts.
- Develop and maintain long-term client relationships.
- Identify new business opportunities within existing and prospective accounts.
- Prepare proposals and presentations, and conduct product demonstrations.
- Coordinate with internal business and technical teams to ensure successful solution delivery.
- Maintain and update the sales pipeline and provide management reports.
- Handle client concerns, escalations, and service-related issues.
- Monitor market opportunities, including tenders and bidding opportunities.
- Follow up on invoicing and collections with the finance team.
- Forecast sales performance and track key account metrics.
Preferred Qualifications:
Required Qualifications & Experience
- Degree in Marketing or professional qualification such as SLIM/CIM.
- Minimum 3 years' experience as a Client Account Manager in the IT industry.
- Strong customer relationship management and sales skills.
- Basic understanding of IT technologies and platforms.
- Excellent communication, problem-solving, and stakeholder management skills.
- Ability to work under pressure and manage multiple priorities.
- Proficiency in Microsoft Office applications.
Key Competencies
- Account Management
- Sales & Business Development
- Customer Service Excellence
- Communication & Presentation Skills
- Negotiation & Relationship Building
- Strategic Thinking & Market Awareness
- Financial Follow-up and Commercial Acumen